Festive Events & Rentals
Rental Policies & Procedures
RENTAL RATES:
All rates are based on a one-day use of equipment. Weekend rentals may be picked up or delivered Friday and returned Monday before 4:00 to avoid late charges. Late returns will accrue a 50% late fee per day.
PAYMENTS & FEES:
A credit card number and a valid driver’s license are required.
$150 non-refundable deposit is required. 1/2 of total balance is due 2 months prior to event date. Total balance is due 2 weeks prior to event date.
All deposits and payments are non-refundable.
REPLACEMENT OR REPAIR COSTS:
All rentals are Renter’s responsibility from delivery until pickup including those left at a facility. Renter is responsible for all shortages or damages accrued during Rental period. Charges will be assessed on any lost or damaged equipment. Count and check all items with the driver/warehouseman upon receiving the equipment. If you or your agent are not available to receive the rental equipment the initial contract of the Festive LLC driver will be considered a valid and accurate count. Additional charges will be assessed on linens with wax, burn holes, or heavy stains and will constitute a replacement cost to the Renter of the linen. Dance floors, tables and chairs, et cetera, made of wood can be damaged by water. Please make arrangements to secure items in a safe, water-free environment to avoid replacement charges.
DELIVERY AND SETUP CHARGES:
Any deliveries before or after regular business hours, Sundays, holidays, and on-time deliveries require an additional charge. Set-up charges do not include break-down. Rental items must be knocked down and stacked in a secure, covered area for pickup. Charges for deliveries made during regular business hours are based on first floor, to the door delivery. Additional 10% of rental prices will be charged for second floor deliveries and hand-trucking long distances.
FLOWERS AND BALLOONS:
We reserve the right to choose substitutions of the same or better quality of flowers when necessary due to climactic and seasonal conditions. Heat, wind including air conditioning drafts, and sun should be avoided to prolong the life of the flowers and balloons.
LINENS:
DO NOT WASH LINENS! No credit will be given for any unused linens.
CLEANING CHARGES:
Catering equipment, china, glassware and flatware must be returned rinsed, and free of food debris. Do not put silver items through the dishwasher.
50% OF RENTAL CHARGE WILL BE ASSESSED ON EACH ITEM RETURNED DIRTY
OPTIONAL DAMAGE WAIVER: Lessor agrees in consideration of Renter paying an additional charge of the percent specified of the gross rental charge, to modify the responsibility of the Renter regarding equipment damage while in the Renter’s possession or control except as noted herein. Renter accepting Damage Waiver shall not be responsible for damage or destruction of equipment rented except: (1) Damage due to Renter’s neglect, misuse or abuse of equipment, (2) Any loss or damage whatsoever to trucks, china, glassware or linen (especially wax or burn holes), (3) Any loss due to mysterious disappearance or theft.
Client is responsible for all additional charges which will be charged to client’s credit card.
For additonal information please contact us at 480-835-7777 or email us at ginia@festiverents.com
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